Terms & Conditions


5.1 If you wish to cancel your order:
(a) You can notify us by email support@cctvtek.co.uk before we have dispatched the goods to you.
(b) Where goods have already been dispatched to you, you can return the goods you have ordered from us within 14 days of receipt for a refund or exchange. Any costs of posting and returning the goods shall be borne by you.
(c) An RMA form must be completed and returned to support@cctvtek.co.uk so we can authorize the return before goods are sent.
5.2 Upon receipt and inspection of the goods we will give you a full refund of the amount paid (excluding postage costs) or an exchange credit as required.
5.3 The rights to return the goods to us will not apply in the following circumstances: -
(a) In the event that the product has been used.
(b) In the event that the goods are not returned in the original packaging in a resalable condition.
5.4 Should you require a password reset due to forgotten login information, a charge of £25+ VAT and shipping charges will apply. The charges also apply to returned items being sent back for testing if login information is not provided.
 

6. DELIVERY

6.1 For delivery charges and times please refer to our Shipping section of this website.

6.2 Please ensure all goods are checked upon receipt. Damaged/missing items must be reported within 24hrs.
 

7. WEBSITE ACCESS

7.1 While we endeavour to ensure that this website is normally operational 24 hours a day, we will not be liable if for any reason this website is unavailable at any time or for any period.

7.2 Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
 

8. REGISTRATION

8.1 Each registration is for a single user only. We do not permit you to share your user name and password with any other person.

8.2 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.

8.3 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.
 

9. GOVERNING LAW AND JURISDICTION

9.1 These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.