Privacy Policy

Last Updated: November 26, 2025

This Privacy Policy explains how CCTVTek (referred to as "we", "us", or "our") collects, uses, shares, and protects your personal data when you visit our website https://www.cctvtek.co.uk/ (the "Site"), make a purchase, or interact with our services.

1. Data Controller and Contact Information 

We are the Data Controller for the personal data processed under this policy.

2. Information We Collect

We collect personal data from you when you provide it directly to us and automatically through your use of the Site.

A. Information You Provide Directly

This includes data collected when you place an order, create an account, or contact us:

• Identity Data: Name, title, date of birth.

• Contact Data: Billing address, shipping address, email address, and telephone numbers.

• Financial Data: Payment card details (processed securely by third-party payment processors, not stored by us) and billing information.

• Correspondence Data: Information contained in communications with us, such as customer service emails or chat records.

B. Automatically Collected Data

When you use our Site, we automatically collect technical information:

• Technical Data: Internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system, and platform.

• Usage Data: Information about how you use our Site, including products viewed or searched for, page response times, download errors, and page interaction information.

• Tracking Data (Cookies): Information collected via cookies and other tracking technologies (see Section 7).

3. How We Use Your Information (Purpose and Legal Basis)

We use your personal data based on the following legal grounds (under UK GDPR/GDPR):

4. Disclosure and Sharing of Your Information

We share your personal data with the following categories of third parties only as necessary to run our business and provide services:

• Service Providers: We use external providers for payment processing (e.g., PayPal, credit card gateways), website hosting, and email delivery.

• Shipping & Logistics: We share Identity and Contact Data with couriers (e.g., DPD, Royal Mail) to deliver your orders.

• Google Services: We share data (via cookies/pixels) with Google Merchant Center, Google Ads, and Google Analytics to measure site performance, track conversions, and display targeted advertising. This use is governed by Google’s own privacy policies.

• Legal & Regulatory Authorities: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

• Business Transfers: In the event of a merger, sale, or acquisition, your personal data may be transferred to the new entity.

5. International Data Transfers

If we transfer your personal data outside the UK (e.g., to third-party processors in the US or EU), we take steps to ensure that your data is afforded a similar degree of protection by ensuring at least one of the following safeguards is implemented:

• We transfer your data to countries deemed to provide an adequate level of protection for personal data by the UK Government.

• We use specific contracts approved by the UK Government which give personal data the same protection it has in the UK (e.g., Standard Contractual Clauses, or SCCs).

6. Data Security and Retention

Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We limit access to your personal data to employees, agents, contractors, and other third parties who have a business need to know.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

• Generally, we retain customer account and order data for a minimum of seven years after your last interaction to comply with tax and warranty obligations.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience, analyse website traffic, and deliver personalised content and advertising.

You have the right to accept or decline non-essential cookies via our cookie consent banner upon visiting the Site.

8. Your Legal Rights

Under UK GDPR/GDPR, you have the right to:

1. Request access to your personal data (commonly known as a "data subject access request" or DSAR).

2. Request correction of the personal data that we hold about you.

3. Request erasure of your personal data (the "right to be forgotten").

4. Object to processing of your personal data where we are relying on a legitimate interest.

5. Request restriction of processing of your personal data.

6. Request the transfer of your personal data to you or a third party.

7. Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact our Data Protection Contact at support@cctvtek.co.uk.

9. Changes to This Privacy Policy

We may update this policy from time to time. The "Last Updated" date at the top of this policy will indicate when changes were made. We encourage you to review this policy periodically.

10. Filing a Complaint

If you are unhappy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.